Please read the following rules and regulations carefully. They outline the rights and responsibilities for both our educators and learners.
Students are required to attend their sessions via the link provided in their user dashboard on our official website. It is the student's responsibility to ensure they are in a quiet environment with a stable internet connection before joining the room.
Students must join the class on time. If a student is more than 15 minutes late, the session will be marked as held. To cancel without penalty, students must cancel the session through their dashboard at least 5 hours before the class begins. Cancellations under 5 hours are non-refundable.
All payments for packages and individual sessions must be completed prior to booking a time slot. Wallet balances and purchased class credits are valid for the duration specified at the time of purchase and cannot be transferred to another user. Refunds are only processed according to our specific refund policy criteria.
AZ online educational products that are eligible for the money-back guarantee can be refunded up to 7 days after purchase. This policy applies to products that have the money-back guarantee explicitly mentioned on their product page. Upon using the money-back guarantee, access to the respective course will be terminated. Each customer may use this guarantee condition a maximum of once per product, and a maximum of two times in total for all AZ online products.